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This counselling skills book will equip you with the necessary knowledge, skills and qualities to work with people in a range of different roles and settings. It defines counselling skills and introduces key skills including: listening and responding skills, empathy and different models, tools and techniques. Further chapters explore the importance of skills practice and self-awareness; ethics, boundaries and confidentiality; working remotely; working with difference and diversity, and different professional roles. Throughout, case studies show you how these skills can make a difference in practice, while exercises, including a student journal feature, help you reflect on your own attitudes to enhance your reflective practice. This book is an accessible guide to the BACP counselling skills competence framework for trainee counsellors and those using counselling skills as part of another professional role.