The following are common questions that come up about BookPeople e-Gift Codes and BookPeople Gift Cards. Have a question about e-Gift Codes and/or Gift Cards that isn't addressed in this FAQ? Please send an email to e-orders (at) bookpeople (dot) com with your question.
Q: What is a BookPeople e-Gift Code?
A: A BookPeople e-Gift Code is a 16 digit code that can be used to purchase items on www.bookpeople.com as a form of payment. BookPeople e-Gift Codes cannot be redeemed in person at the store.
Q: What's the difference between a BookPeople e-Gift Code and a BookPeople Gift Card?
A: A BookPeople e-Gift Code is a 16 digit code that can be redeemed for a set value on our website and are emailed to the recipient. BookPeople Gift Cards are physical gift cards that can be redeemed for a set value in our store, and on our website, using a code printed on the back of the card. Gift Cards must be physically mailed to the recipient or picked up in the bookstore, whereas e-Gift Codes are emailed to the recipient.
Q: How do I send a BookPeople e-Gift Code? Does my recipient get sent an email automatically?
A: To send a BookPeople e-Gift Code, use the button below to navigate to our e-Gift Code page. Enter the amount you want to add to the e-Gift Code, your recipient's email address, your name (or an alias if you'd like to remain anonymous), and any message you would like to include. If you would like the e-GIft Code sent as soon as the order is processed, please leave the Online Giftcode Delivery Date textarea blank. If you would like your e-Gift Code sent to the recipient on a specific future date, please enter that date in the Online Giftcode Delivery Date textarea using the format: YYYY-MM-DD. Click the ADD TO CART button and complete checkout. Once a bookseller processes your order and marks it "Complete," your BookPeople e-Gift Code, with your message, will be emailed to your recipient.
Q: How does my recipient redeem a BookPeople e-Gift Code/How do I redeem a BookPeople e-Gift Code?
A: The recipient of a BookPeople e-Gift Code will receive an email with the amount of the gift card and the e-Gift Code number in bold. To use an e-Gift Code when checking out on our website, under Payment Method select e-Gift Code (16 digit code) and enter the e-Gift Code number in the Online Gift Code textarea. Then, check the Check Gift Code Balance to Continue checkbox to apply the balance of the e-Gift Code to your order.
Q: What if my e-Gift Code doesn't cover the cost of my entire order?
A: No worries! If your e-Gift Code balance does not cover the total cost of your order, you'll be prompted to enter a credit or debit card number immediately, to cover the remaining balance of the order.
Q: Can I use more than one e-Gift Code on a single order?
A: You can use up to two e-Gift Codes on any single online order. Please enter both e-Gift Code numbers in the Online Only Gift Code textarea at checkout, with a comma separating each number.
Q: What if I have money left over on my BookPeople e-Gift Code after I submit an order?
A: If you submit an online order using your BookPeople e-Gift Code, and you still have a balance left, you can absolutely use it on a future online order - simply save the e-Gift Code number to be used at a later date.
Q: Can I save my e-Gift Code to my account on your website, to be used at a later date?
A: We do not have an option at this time to save e-Gift Code numbers to specific accounts, but we are working on it! In the meantime, please save your e-Gift Code number until you are able to use it's full balance.
Q: I've lost my e-Gift Code number; how can I retrieve it?
A: If you still have a balance on your e-Gift Code, but have lost the e-Gift Code number, please email email@example.com and include the e-mail address that the e-Gift Code was originally sent to. We will contact you with your missing e-Gift Code number.
Q: Can I use a BookPeople e-Gift Code over the phone or in the store?
A: Not at this time. For now, e-Gift Codes can only be used on bookpeople.com. If you would like to purchase and/or send a gift card that can be used in the store AND on our website, please purchase a BookPeople Gift Card.
Q: What if I want to purchase a gift card that can be used in the bookstore, over the phone, or on the website?
A: No problem! If you would like a physical gift card that can be used in the store, over the phone, or on our website, please purchase a BookPeople Gift Card, rather than a BookPeople e-Gift Code. Gift Cards have a number on the back that can be used at checkout on our website, and can also be redeemed in the bookstore or over the phone.
Q: Where do I enter my e-Gift Code at checkout?
A: Select E-Gift Code (16 digit code) as your payment method & enter your e-Gift Code number in the Online Gift Code textarea as in the following image:
Q: Where do I enter my physical Gift Card number at checkout?
A: Select Store Gift Card (GCD+5numbers) as your payment method & enter your Gift Card number in the Store Gift Card Number textarea as in the following image: