603 N. Lamar Blvd Austin, TX 78703 512-472-5050 Open 9AM - 10PM The largest independent bookstore in Texas!
Frequently Asked Questions
International Shipping From BookPeople.com
BookPeople is happy to ship all over the world! And we do, frequently. If you have a question about international shipping that is not addressed on this page, feel free to email us at e-orders (at) bookpeople (dot) com.
Shipping Costs & Delivery Timelines
We use the United States Postal Service 1st Class International and Priority International shipping services to ship packages internationally. Once you place an order, you will receive 2 confirmation emails: one to let you know we've received your order and one to let you know we have processed your order. Most orders will ship within 24-48 hours of that second email, after your order has been processed. (If you ordered a book to be signed at an author event, the book will ship out 24-48 hours after the event, in most cases.)
1st Class International is $25 for the first book and $2 for each additional book. This service can take 2-4 weeks to arrive.
**There is a 4lb weight limit for this service. If this weight limit is exceeded we must upgrade to Priority International. Typically, 2 hardcover books or 4 trade paperback books will be near 4lbs. However, it will depend on the specific title you are ordering. A single 900 page hardcover with packaging can exceed 4 lbs, as well as some non-standard sized hardcovers (like art books, for example).
Priority International is $45 for the first book and $2 for each additional book. This service usually takes 1-2 weeks to arrive.
**If ordering a large quantity of books that might not fit in one box, please contact us before your purchase so we can discuss additional shipping options before you order. Email e-orders (at) bookpeople (dot) com.
Disclaimer Regarding Stated Delivery Estimates
The estimated international delivery times are just that: estimates. The customs holding in different countries can vary a great deal, as well as local mail carrier delivery times. It’s difficult to know just how long it will take to get from our door to yours.
Customs Forms Details
Items shipped internationally will be listed on the customs form as “Merchandise”, with their corresponding value in $USD.
Countries List and Restrictions
If your country does not appear in the Country drop down menu upon checkout, there may be some special circumstance regarding either billing or shipping to that country. Or it could be that we simply have never shipped to that country before and so it has not been added to our database yet. If your country is not in the list, please contact us at e-orders (at) bookpeople (dot) com for more information. We may be able to make arrangements for your order!
Credit Card Payment vs PayPal
We accept both credit cards and PayPal for international orders online. However, there are more restrictions regarding how credit cards are authorized for international orders. PayPal is the most secure and most internationally accepted method to make payments online. If you experience any issues with a credit card purchase on our webstore, using PayPal may resolve it.